At SpinMaya Casino have designed these specific Player Account Terms to offer full transparency regarding our Belgian community. Functioning under our established licensing framework, we describe every essential aspect of your engagement with our platform. Beginning with registration requirements and extending to account closing, these terms govern how we secure your money, confirm your identity, and maintain a secure gaming setting. We recommend you to read each section carefully before accepting our conditions.
9. Closure of Account, Account Suspension, and Dispute Resolution
You can request voluntary account closure whenever you wish using your profile settings or through reaching out to our support team in writing. We handle closure requests within 48 hours, on condition that there are no pending withdrawals or disputes that remain unresolved remain on your account. When the account is closed, we give back the balance you can withdraw to the payment method you registered and erase permanently any personal data that is not mandatory after the statutory retention period elapses.
We have the right to suspend or close your account if we identify a material breach of these terms and conditions, including submission of false information, initiating a chargeback, or acting in collusion with other participants. In such cases, we shall provide a written justification citing the specific clause breached and the proof that supports our decision. We might retain funds pending investigation by the relevant financial intelligence unit if money laundering indicators are present.
If you contest any decision that we make regarding your account, you can escalate the issue through our internal complaints procedure, which guarantees a substantive response within 10 business days. If our response is not satisfactory, you retain the right to bring the dispute to the Belgian Gaming Commission or to seek alternative dispute resolution through the recognised mediation body specified in our licence. We take part in all processes in good faith.
1. Account Setup and Eligibility Criteria
We solely permit registrations from people who are at least 21 years old and present within Belgian territory at the time of account creation. You need to supply your full legal name, a valid Belgian national register number, and a current residential address that matches your official domicile. We prohibit corporate entities, trusts, or third-party representatives to open accounts on behalf of another person under any circumstances.
Our system automatically cross-references your submitted details against the Belgian population database during the onboarding flow. If we find any discrepancy between the information you provide and official records, we will halt the registration immediately. You are only allowed to have one active player account at SpinMaya Casino. We irrevocably block duplicate accounts and retain the right to void all associated wagers and withdrawals.
We also demand you to confirm that you are not a politically exposed person, nor bound by any financial sanctions imposed by Belgian or European Union authorities. By completing registration, you certify that all funds you deposit originate from legitimate sources and that you are not acting on behalf of an undisclosed beneficial owner. We take these eligibility checks seriously to uphold our anti-money laundering obligations.
5. Uživatelská bezpečnost and User Responsibilities
You carry full responsibility for preserving the secrecy of your login details and the security of the device you use to access our platform. We highly advise activating two-factor authentication through an authenticator application rather than SMS, as this provides stronger protection against SIM-swapping attacks. We do not ask you to disclose your password via email, phone, or live chat under any pretext.
If you detect unauthorised access to your account, you need to inform our security team without delay through the emergency contact form on our website. We will suspend your account within minutes of receiving a verified report. Any transactions carried out before the freeze goes into effect remain your liability, so quick reporting is vital. We record every login attempt with IP address, device fingerprint, and timestamp for forensic review.
We also require you to log out manually after each session if you are using a public computer. Our system by default terminates idle sessions after 15 minutes of inactivity, but this should not substitute for your own caution. We reserve the right to reset your password and force a full re-confirmation if we spot login attempts from geographically suspicious locations or suspicious VPN exit nodes.
Two. Identity Confirmation and KYC Procedures
Before we process any withdrawal request above €500, we demand successful completion of our Know Your Customer protocol. You are required to provide a high-resolution scan of the front and back of your Belgian eID card, or a valid passport plus a recent utility bill indicating your current address. We do not accept mobile phone bills, hospital invoices, or handwritten documents as proof of residence.
Our compliance team reviews each submission manually within 48 business hours. If your documents are unclear, cropped, or contain inconsistent data, we will ask for a re-upload through your account dashboard. We may also ask you you to complete a short video verification call via our secure partner platform. This step verifies that you are the genuine holder of the identification document and that you are acting of your own free will.
We keep all verification materials in encrypted, access-restricted servers located within the European Economic Area. Your biometric data is not transferred with third parties for marketing purposes. We keep solely your KYC file for the duration of your account activity plus five years after closure, as required by Belgian gambling record-keeping regulations. You can ask for a copy of your stored documents at any time.
4. Payout Rules and Processing Timelines
We handle withdrawal requests directly to the same payment method employed for your most recent deposit, SpinMaya partners, up to the deposited amount. Any excess winnings beyond that threshold can be directed to your validated Belgian IBAN via SEPA transfer. This controlled policy blocks money laundering and secures that funds consistently go back to a traceable source directly linked to your identity.
Our normal withdrawal processing window spans three bank days from the time you submit the request. During this period, our compliance engine carries out automated verifications on your session activity and wagering patterns. We may impose a temporary hold if we uncover irregular betting patterns or if your KYC status requires renewal. You can cancel a pending withdrawal at any time before it achieves the approved stage.
We impose a minimum single withdrawal value of €20 and a maximum of €10,000 per operation. For amounts surpassing €5,000, we demand an additional manual review by our senior payments officer, which may lengthen the timeframe by up to 48 hours. We do not charge withdrawal fees, but intermediary banks may withhold correspondent charges that are outside our control. We communicate about any delay transparently via your registered email.
3. Deposit Methods and Money Protection
We process deposits exclusively through payment instruments registered in your individual name. Offered methods for Belgian users cover Bancontact, SEPA instant transfers, and selected Belgian-issued debit cards. We do not allow credit cards, cryptocurrency, or third-party e-wallets that do not align with your verified identity. Every deposit is governed by a minimum single transaction amount of €10 and a maximum of €2,500 per calendar day.
Your deposited funds are kept in segregated client accounts at a Belgian-licensed credit entity. This separation ensures that your money is never used for our operational expenses or considered as corporate assets. In the unlikely event of our insolvency, your segregated balance remains legally protected and claimable through the standard depositor guarantee scheme relevant for Belgian consumers.
We charge no internal processing fees on deposits. Nonetheless, your own bank or payment provider may impose fees for instant transfers or currency conversion if your account is expressed in a currency other than euros. We show a clear outline of the amount we receive before you confirm each transaction. You are responsible for ensuring sufficient funds are available to avoid rejected deposit penalties.
8. Affiliate Program Adherence and Belgian Ad Regulations
Our affiliate partners operate under a strict code of conduct that aligns with Belgian gambling advertising regulations. We expect every affiliate to showcase our licensing information and a clear responsible gaming message in all promotional materials directed at Belgian audiences. Affiliates are strictly forbidden from depicting gambling as a remedy for financial problems, a guaranteed income source, or an activity suitable for minors.
We track affiliate traffic sources continuously through automated link tracking and routine manual audits. If we identify an affiliate sending Belgian users through deceptive creatives, unapproved bonus claims, or spam campaigns, we end the partnership right away and hold back all outstanding commissions. We report serious violations to the Belgian Gaming Commission when they entail deceptive practices that could harm consumers.
Affiliates gain commission based on a revenue share model computed on the net gaming revenue derived by referred players who fulfill our minimum activity threshold. We do not offer cost-per-acquisition deals for Belgian traffic, as we believe hybrid models promote quality over quantity. Commission payments are disbursed monthly to verified business accounts and are governed by standard invoicing and tax documentation requirements under Belgian law.
7. Promotion Terms and Betting Requirements
Any promotional offer we grant to your account is governed by particular terms that you must agree to separately before the bonus becomes live. We show the wagering requirement multiplier, applicable game contributions, and maximum bet restriction explicitly in the bonus activation panel. You retain the right to decline any promotion without detriment to your ability to continue playing with your real money balance.
Wagering requirements must be met within 30 days of bonus activation unless a different period is explicitly stated in the offer terms. We immediately forfeit any remaining bonus funds and related winnings if the deadline passes without completion. You may not cash out your real money deposit while an active bonus is attached to your balance except if you choose to forfeit the bonus and its derived winnings first.
Various game categories count at different rates toward wagering completion. Slots usually contribute 100%, while table games and live dealer products may apply between 10% and 20% relying on their theoretical return-to-player percentage. We forbid bonus abuse strategies such as low-risk roulette hedging, opposite betting, or delayed bonus activation to abuse market movements. Accounts flagged for bonus abuse face permanent promotional exclusion.
6. Responsible Gaming Controls
We deliver a complete suite of responsible gaming tools that you can set directly from your account settings. You may set daily, weekly, or monthly deposit restrictions that cannot be raised without a 24-hour reflection period. We also offer loss limits, session time reminders, and a reality-check pop-up that displays your net position and elapsed playing time every 60 minutes by default.
If you decide to initiate a self-exclusion duration, we will immediately close your account and stop all marketing communications for the duration you specify, which extends from six months to an indefinite period. During self-exclusion, you are unable to open new accounts or get around the block using different personal details. Our system verifies new registrations against the Belgian national self-exclusion register EPIS to uphold your decision.
We also supply direct links to professional support organizations, including the Belgian gambling helpline and specialised addiction counselling services. Our customer support agents receive mandatory training on recognising problematic gambling indicators and are instructed to intervene proactively if they observe rapid deposit escalation or chasing behaviour. We view player wellbeing a core operational focus, not a peripheral obligation.